Last updated: August 3, 2026
meeto is operated by KeepFlow L.L.C-FZ, a company registered in the Meydan Free Zone, Dubai, United Arab Emirates. These Terms of Service (the “Terms”) are an agreement between you and us covering the meeto website, the video-meeting service, our mobile apps and our meeting widgets (together, the “Service”).
You accept these Terms by using the Service — including by joining a meeting as a guest without an account. If you are using the Service on behalf of an organisation, you confirm you are authorised to accept these Terms for that organisation, and “you” means both you and that organisation.
Our Privacy Policy explains how we handle personal data and forms part of these Terms.
You must be at least 16 years old, or older if your country sets a higher age for agreeing to online services, to create an account. If you are under that age, you may only use the Service under the supervision of a parent, guardian or school that accepts these Terms on your behalf.
Accounts are created by signing in with Google or Apple. You are responsible for what happens under your account, for keeping access to it secure, and for the accuracy of the information you give us. Tell us promptly at support@meeto.me if you think someone else is using your account.
Guests do not need an account. A guest only enters a display name, which other participants in the meeting will see.
meeto has a free plan and two paid plans, Pro and Team. The plans, prices, allowances and limits published on the Pricing page form part of these Terms, in the version published when you subscribe or, on the free plan, when you use the Service. We keep the numbers on that page rather than repeating them here so that the two can never contradict each other.
Teamis a workspace subscription for teams and organisations, billed per seat to the workspace owner. Every seat gives that member the full Pro feature set; seat prices are published on the pricing page and form part of these Terms in the same way. A workspace has an owner and may have admins: they manage seats, roles and integrations, and see the member list and per-seat usage counts — never the content of members' meetings. The owner is responsible for having the authority to invite members and for how systems connected through workspace webhooks use booking data.
Two limits are worth stating in the agreement itself because they are structural rather than commercial. AI features run only for live meetings with at least two participants and a real audio stream, with a per-meeting cap — meeto is a meeting product, not a bulk transcription service for pre-recorded audio. And meeting rooms created without an account expire after a period of inactivity; the person who created such a room can link it to an account afterwards.
We may change plans, allowances and limits, including for anti-abuse reasons. Where a change materially reduces what you have already paid for during a period in progress, we will tell you before it takes effect, and you may cancel and receive a refund for the unused part of that period.
The free plan is provided without charge and is subject to the limits shown in the Service. Paid plans are billed in advance on a monthly, annual or other stated basis. Unless stated otherwise at checkout, paid plans automatically renew for the same period until cancelled. Prices exclude any VAT or other taxes that apply where you are, which will be added or accounted for as required by law. By purchasing a paid plan, you authorise the applicable payment provider to charge the price.
You can cancel at any time in your account settings; Pro stays active until the end of the period you have already paid for, and you are not charged again. Deleting your account does not by itself cancel a subscription bought through an app store — see section 6.
If a payment fails, we may retry it and may suspend Pro features until payment succeeds.
For Team, the workspace owner receives one invoice per billing period covering the seats in use. Adding a member beyond the seats already paid for is charged pro-rata for the remainder of the period. A freed seat stays paid until the end of the period and can be reassigned to another member at no extra charge; we don't issue refunds or credits for removed seats. If you have a personal Pro subscription when you create or join a workspace, it pauses while your seat is active and its unused paid time is applied as a credit; it resumes when you leave. Cancelling Team keeps the workspace active until the end of the paid period; the workspace then closes — team links stop working and members continue on their personal accounts. If a Team payment fails, the workspace enters a 14-day grace period and then becomes read-only until payment succeeds.
Where you bought it decides who refunds it. If you subscribed on our website, write to support@meeto.me and we handle it. If you subscribed inside our iPhone or Android app, the payment went to Apple or Google, and only they can refund it — request it in your Apple or Google account. We cannot reverse a charge we never received.
Consumers in the European Economic Area, the United Kingdom and Switzerland have 14 days from subscribing to cancel and get their money back, without giving a reason — just email support@meeto.me. Because Pro works the moment you buy it, we may keep a proportionate amount for the days you already had it.
Otherwise fees are non-refundable, except where the law says otherwise, where we withdraw something you paid for, or where we simply decide to refund you. If you think a charge is wrong, write to us and we will look at it.
If you buy Pro inside our iOS or Android app, the purchase is processed by Apple or Google and managed in your Apple or Google account. Cancellations and refunds for those purchases follow Apple’s or Google’s rules and are requested from them, not from us. Their terms apply to that transaction in addition to these Terms.
For an Apple-distributed application: (a) these Terms are between you and us, not Apple; (b) we, not Apple, are responsible for the application, maintenance, support, warranties, product claims and intellectual-property claims; (c) your licence is limited to use on Apple-branded products you own or control as permitted by Apple’s usage rules; (d) Apple has no obligation to provide maintenance or support; and (e) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the provisions applicable to the Apple-distributed application. For a Google Play-distributed application, these Terms are between you and us, not Google. Google is not responsible for the application or the Service. Your use is also subject to Google Play terms and policies, including its subscription, cancellation and refund processes.
Uninstalling an app does not cancel a subscription. You must cancel through the account or store that processed the purchase.
The person who creates a meeting is its host. Hosts choose the entry mode (open, knock or password), can lock the room, mute or remove participants, end the meeting for everyone, and decide whether recording or AI is used. Hosts also decide whether to keep or delete recordings, transcripts and recaps afterwards.
If you host meetings for an organisation, school or employer, that organisation may be the party responsible under data-protection law for what happens in those meetings, and you are responsible for having the authority and giving the notices your context requires.
If your meeting types are part of a team workspace, booking events for them are delivered to systems the workspace owner connects (see our Privacy Policy).
Guests can leave a meeting at any time. Leaving is always available as an alternative to being recorded or processed by AI.
Recording and AI capture are off by default and are opt-in. They start only when someone in the meeting presses the relevant button. When either is on, every participant sees a visible badge for as long as it runs; participants in the room at the moment it starts are asked to agree, and anyone joining while it is already running sees that it is on before they enter. Anyone who does not want to be recorded or transcribed can leave, and leaving is always available.
Recording-consent laws differ from country to country and, in some places, from state to state, and some require every participant’s consent. You are responsible for complying with the laws that apply to you and to your participants, and for getting any additional consent your situation requires. Our in-meeting badge and prompt are a tool to help you, not legal advice and not a substitute for your own compliance.
AI recaps and transcripts are produced automatically by machine-learning models and can be incomplete or wrong, including misattributing who said what. Check anything important before relying on it. Do not use AI outputs as the only basis for decisions with legal, financial, medical, employment or similar consequences.
We do not use your meetings, recordings, transcripts or recaps to train AI models, and our model providers are contractually barred from doing so with content we send them.
A recap, transcript or recording is published on a meeting page reachable by link. Anyone who has that link can open the page without signing in, so treat the link like the content itself and share it only with people who should see it. Hosts can delete a meeting page, which removes access through the link.
Guests can request their own copy of a recap; getting one requires creating an account, at which point that copy sits in their account and is theirs to delete.
In-meeting chat exists only during the meeting and is deleted when it ends. A pinned message lasts as long as the meeting does.
Everything said, shown and shared in your meetings belongs to you and your participants. We claim no ownership of it. You grant us only the limited, worldwide, royalty-free licence we need to run the Service for you: to transmit your audio, video, screen share and chat to the other participants, and — only where you have turned those features on — to store recordings and to process audio in order to produce transcripts and recaps.
You confirm you have the rights and permissions needed for the content you bring into a meeting, including anything you screen-share.
The Service itself — our software, interfaces, design, brand and name — belongs to us and our licensors. Nothing in these Terms gives you rights in it beyond using the Service as intended. We may use aggregated, de-identified statistics that do not identify you or any meeting to operate and improve the Service.
If you send us feedback or suggestions, we may use them without owing you anything, and we will not name you publicly as the source without your permission.
Do not use the Service to:
We may suspend a meeting, a room or an account that breaks these rules or puts other users or the Service at risk.
Because anyone can create a meeting without an account, we apply automated protections: rate limits on room creation, room expiry, participant caps, AI quotas, and device-intelligence checks that look for bots, automation and account farming. These checks are provided by Tracio (tracio.ai), a service operated by another company in the KeepFlow group, and are described further in our Privacy Policy.
The result of a check may be that you are allowed through, asked to complete a challenge, or blocked. If you believe you were blocked in error, write to support@meeto.me and a person will review it.
There is a report button inside every meeting. You can also write to support@meeto.me. We review reports and may remove content, end meetings or suspend accounts.
If you believe material on a meeting page infringes your copyright, send support@meeto.me a notice identifying the work, the link to the material, your contact details, and a statement that you have a good-faith belief the use is unauthorised and that your notice is accurate. We will act on valid notices and may remove the material or disable the link.
People sometimes ask us for a recording — a party to a dispute, an employer, a lawyer, or an authority. Here is how we handle that, and what is actually possible.
Ask the host, not us.The host decided to record and controls the copies. If you want a recording of a meeting you took part in, ask the host. Where the meeting belongs to an organisation’s account, we pass the request to that organisation and let it decide.
We disclose to authorities only on valid legal process. We require a request that is lawful, specific and binding on us in the United Arab Emirates, we disclose only the narrow set of data the request actually covers, and we push back on requests that are overbroad or improperly served. Where we are legally allowed to, we tell the affected user before we disclose anything, so they can respond.
Much of the time there is nothing to hand over. If nobody turned on recording or AI, the content of that meeting was never stored — not by us, and not anywhere we could retrieve it from. We cannot produce a recording of a meeting that was not recorded, and we cannot reconstruct one.
Preservation. If we are legally required to preserve data, we may keep it beyond the retention periods in our Privacy Policy for as long as that requirement lasts, and no longer.
Our mobile apps are also subject to the rules of the store you install them from. Our meeting widgets and their client libraries are published as open source under the licence stated in each repository; that licence governs your use of the code, while these Terms govern your use of the meeting service the widget connects to. If you embed a widget in your own product, you are responsible for telling your users that meetings are provided through meeto and for any notices or consents your own users need.
We work to keep meeto fast and available but do not promise uninterrupted service, and we do not offer an uptime commitment unless we have agreed one with you in writing. We may add, change, suspend or remove features. Features labelled beta, preview or early access may change or disappear at any time and are not intended for critical use.
To the fullest extent the law allows, the Service is provided “as is” and “as available”, and we disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy, and uninterrupted or secure operation. We do not warrant that AI outputs are accurate or complete. Nothing here removes rights you have as a consumer that cannot be excluded under the law of your country.
To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or data. Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim and USD 20.
These limits do not apply to liability for fraud or fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or anything else that cannot be limited under the law that applies to you. If you are a consumer, we remain liable for foreseeable loss caused by our failure to use reasonable care and skill, as your local law requires.
If someone brings a claim against us because of how you used meeto — for example because you recorded a meeting without the consent the law required, shared a recording you had no right to share, or brought infringing content into a meeting — you will cover the reasonable costs and damages we incur as a result, provided we tell you about the claim promptly and let you take part in handling it.
If you are a consumer, this applies only where the claim arises from your own deliberate or negligent breach of these Terms or of the law, and never beyond what your local law allows.
You can stop using the Service or delete your account at any time from account settings. Deleting your account removes your personal data as described in the Privacy Policy, except records we must keep by law, such as billing records.
We may suspend or end your access if you materially break these Terms, if keeping you on would expose us or other users to legal or security risk, or if we are required to by law or a competent authority. Where it is lawful and practical, we will tell you first and give you a chance to fix the problem, and we will let you download recordings and recaps before they are removed.
Sections that should survive by their nature — including 8, 10, 14, 17, 18, 19, 21 and 22 — survive termination.
You confirm you are not located in, and are not a resident of or acting for, a country or a person subject to United Arab Emirates, United Nations, European Union, United Kingdom or United States sanctions or export restrictions that would prohibit us from providing the Service to you, and that you will not use the Service where such restrictions prohibit it.
These Terms, and any non-contractual obligations connected with them, are governed by the laws of the United Arab Emirates. Unless mandatory law says otherwise, the courts of the United Arab Emirates have exclusive jurisdiction over disputes arising out of these Terms or the Service.
If you are a consumer, this does not take away the protection of the mandatory consumer-law rules of your country of residence, and it does not prevent you from bringing proceedings in the courts of your own country where the law gives you that right.
Before starting formal proceedings, please write to support@meeto.me so we can try to resolve the matter directly.
If you submit a complaint or request support, we aim to acknowledge or respond within 48 working hours. If the matter requires a detailed investigation, we may take up to 30 working days to provide a substantive response, and we will keep you informed where reasonably practicable.
We may update these Terms. If a change is material and disadvantages you, we will give at least 30 days’ notice by email or in the product before it takes effect, and you may cancel Pro before then and receive a pro-rata refund for the unused part of your paid period. Other changes take effect when published. The date at the top shows the current version.
These Terms, together with the Privacy Policy and any written agreement we sign with you, are the whole agreement between us on this subject. If a provision is found invalid, the rest stays in force. Not enforcing a right straight away does not waive it. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a reorganisation, merger or sale of assets, and will tell you if we do. Nothing in these Terms creates any relationship of exclusivity, partnership, joint venture, employment, agency or franchise between you and us, and neither party has authority to bind the other except where these Terms expressly say otherwise.
We may give notices to you by email to the address associated with your account, by a notice displayed in your account, or by a notice displayed through the Service. Unless applicable law requires otherwise, an electronic notice is treated as received within 24 hours after it is sent or posted. Notices to us must be sent to support@meeto.me. These Terms are written in English; where we publish a translation and there is a conflict, the English version prevails.
Neither you nor we will be liable for a delay or failure to perform an obligation under these Terms to the extent caused by an event beyond the affected party’s reasonable control, including an act of God, act of a civil or military authority, terrorism, civil disturbance, war, labour dispute, fire, natural disaster, interruption of telecommunications, internet or network-provider services, or failure of equipment or software not reasonably preventable by that party. The affected party must use reasonable efforts to limit the effects of the event and resume performance as soon as reasonably practicable. This section does not excuse payment obligations that arose before the event.
KeepFlow L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Everything — support, privacy requests, legal questions, abuse reports and security issues: support@meeto.me